General Questions

Plan Rental – FULL ADVANCE RENTAL.

If any extra cable is used while installation after the free cable limit of 20meters, that's charged extra.

If there is a requirement of pipe solutions, that's charged extra as well.

You may pay the rental cash to the KTPL representative.

Its a PREPAID SERVICE.

The process is, you either book it online or book it through our support free number. Once we receive the booking, one of our team member will call you within 04 hours or less.


First we do a feasibility test at your premises and once the signal requirements are met, then service can be delivered within 30 mins.

No you don’t need to pay anything at the time of booking the order. BOOKING is free of cost.

A 20 meter CAT 5 cable shall be provided at no extra cost. However, if you need more or cable-laying through casing and capping will be charged at Rs.15 per meter. The same is payable directly to the authorised KTPL Installation executive.
Also if your building doesnt meet the signal requirements, we will need to do some height solutions like we will need a 20ft or 40ft pipe solution.

Most of the cases, a 20ft pipe does the job. But if your building is like 1-storey only, then for sure, a 40ft pipe is needed.

We need the customer to arrange this and then call us for final installation. If the customer needs us to get it arranged for them, you have to pay premium. So, its always better if you could get it arranged yourself and save the extra money!

For accessories like cable, you may ask for a tax bill from the KTPL representative, make sure, the tax is paid. And for pipe solution, you wont be receiving any tax bill, since its our of our service addon, but its just to met the signal requirements. So, you may either buy it yourself, or ask our team to get it for you, but KTPL accounts have nothing to do with the pipe solution, whatsoever.

You absolutely don’t need anything, except a wireless router, if you are trying to use multiple devices. If it’s a single device, then you don’t even need the router. Our technician will install the wireless device on your roof top and then it will be configured to connect to the internet.


But yes, if your building doesnt meet the signal requirements, we will need to do some height solutions like we will need a 20ft or 40ft pipe solution.


Most of the cases, a 20ft pipe does the job if the building is more than 2-3 floors. But if your building is like 1-storey only, then for sure, a 40ft pipe is needed which will set you back by 20,000 INR for the 40ft dedicated tower.


It completely depends on the feasibility team. Once the team checks the feasibility, they can tell you what you need and how much you would have to spend extra on that.


We need the customer to arrange this and then call us for final installation. If the customer needs us to get it arranged for them, you have to pay premium. So, its always better if you could get it arranged yourself and save the extra money!

Service delivery of KTPL is as follows:
Authorized KTPL Sales representative will explain and finalize tariff plan based on your need.

Post placing the order you will receive a call from KTPL for verifying personal details: name, address, registered mobile number, email ID and tariff plan.

The authorized KTPL representative will visit subscriber’s premises. You are required to pay “Installation Amount + 1st Plan Rental Amount” to the authorized KTPL installation representative post successful installation.

Service installation will be done depending on our pending queue of waiting customers. In case of cheque payment, service activation shall be done once it’s cleared.

Post successful installation, KTPL representative will provide the Customer Application Form (CAF), which needs to be filled with complete and correct information. The following documents need to be submitted along with the CAF:
Valid Proof of Identity
Valid Address Proof
1 Passport Photo
1 Government ID card

If you are a foreign national, following documents are required:
Copy of Visa Letter
Copy of Passport
Two local references: Name, Address, Mobile Number & email ID.

You will receive the User ID on your registered e-mail & mobile number.

After completion of installation, KTPL representative will assist you in generating your KTPL broadband password through the service login page. Do not share your username and password with anyone.
The installation what we charge for the Broadband Connection is 3000 INR that includes a FREE DOUBLE ANTENNA ROUTER.

For Leased Line, the installation (wireless delivery) costs 20,000 INR as basic charges which is non-refundable. If its a fiber delivery, installation costs may vary.
Of course, not! Subscription amount, once paid is non-refundable.

So, you have to use your service, until you reach its expiry date.
We offer speeds starting from 512Kbps up to 50 Mbps under various plans. Those are the connection speeds, not the download speeds. Download speeds are as per the actual math.

And broadband plan speeds are upto the speed figures.
To help you decide suitable plans based on your usage patterns please visit our plans & pricing page or call us at our toll free number.
There are different kind of plans to cater to your needs and pocket. Please visit our Plans & Pricing page to decide it.
If you do a long term recharge for 5 months upfront, you get 1 month absolutely free!

If you do a long term recharge for 10 months upfront, you get 2 months absolutely free!
You can do a long term recharge by calling us or emailing us, and then we would be sending you the instructions to do it.
You can start using the service IMMEDIATELY, post installation and realization of subscription amount.
You can access KTPL service from PC/Laptop/Smart Devices like tablets and smart phones.
Your auto login would be set by KTPL team.

And in order to goto your user portal, goto http://login.jetspot.in
1. Check your profile

2. Change your password

3. Make your Payment History, Package History, Complaint History

4. Download Invoices

5. Check your Usage Details
You can check the speed of your KTPL connection by testing the speed on www.speedtest.net
Service can be provided if our network is available in your new location. Shifting charges of 500 INR + tax will be applicable as per Company policy. You will need to provide your new address proof for installation & billing purpose.

If you need the signal checked at your new location before you move to it, then you might have to do the signal testing once and installation again, then it would be 1000+tax as it would same as installation it twice, once for signal testing and once for the final installation.
In the event of address change or address provided with us is incorrect; you can update your address by contacting KTPL Care at 8690-330-330 and submitting a proof of new address.
You can change your tariff plan as per the migration rules set by the Company. For changing the plan please contact KTPL Care on 8690-330-330 or write an email to support@jetspot.in.
For Residential users :

1. Govt ID Proof (PAN Card, Adhar Card, Voter Card, Driving License)
2. Address Proof (BSNL bill, Rent Agreement, Electricity Bill)

For Office users (Sole Proprietorship Firm) :

1. Govt ID Proof (PAN Card)
2. Extra Documents (Service Tax or VAT ID Registration Certificate)
3. Address Proof (BSNL bill, Rent Agreement, Electricity Bill)

For Office users (Private Limited or Public Limited Firm) :

1. Govt ID Proof (PAN Card)
2. Extra Documents (Certificate of Incorporation, MOA and AOA only front pages)
3. Address Proof (BSNL bill, Rent Agreement, Electricity Bill)
1 Static IP is chargeable at Rs.2000+tax per annum.

Static IP is auto renewable service and billed in advance for a year.
Static IP is a permanent address given to any internet enabled device such as Web server, mail server, and video surveillance camera. Static IP enables you to communicate with the Internet enabled device over the internet.
You can reach KTPL Care team through various ways,

A. Call us at TOLL FREE No. 8690-330-330
B. Send us at tweet at @jetspot_care
C. Email: – support@jetspot.in.
No!

You will need to use your existing wireless router only. If you dont have it, and you want to make your room wi-fi enabled, then you may go ahead & order a wifi router online or you may also go for our recommended router. Its available online here.You will need to use your existing wireless router only. If you dont have it, and you want to make your room wi-fi enabled, then you may go ahead & order a wifi router online or you may also go for our recommended router. Its available online here.

KTPL officially recommends UBNT Air Router and we provide that router for an extra 3500 INR. Its only for those, who are really serious about their Wi-Fi signals within their premises. Depending on your space, it may need one or multiple.
No! You need a wireless router to turn your premises into a wi-fi space. So, your existing modem cum router is not going to work.

You will need to buy a wireless router only.
We are not responsible for your wi-fi issues at your home or premises. We will simply configure your wireless router and thats all. If you need wi-fi setup done for your home or office, that is a new service all together and we can surely quote you for the same. Please drop an email to support@jetspot.in
We would not want to compromise our service or support quality by giving you a false assurance in the name of discount. So, lets not talk about it.

You may read the details about it here.

All you need to do is, register yourself as an KTPL affiliate and give your affiliate name to your friends or relatives. So, when they book the connection online, all they have to do is, enter your affiliate name in the referral field and thats all. At the end of each month, we send the payout. You may either choose to get the payment directly to your bank account or just get it deducted from your next month invoice.
NOTE : As per DOT & TRAI telecom rules, your account cannot be paused or data cannot be carried forward while you have an active subscription.

For example,

1. If you have recharged your account on 2nd October and now going out for puja vacation for 10 days, your subscription still stays active. So, your next renewal will be 2nd November only.

2. If you have recharged your account on 2nd October and now going out for puja vacation for 10 days, and you have a plan of 100GB, but you only used 2GB, still your next renewal will be 2nd November only and your unused data will lapse as soon as your current subscription expires on 2nd November.
Incase you fail to make your payment by the due date as mentioned on your bill, a late payment charge of Rs. 100 or 2.5% of the total amount payable + tax, whichever is higher, shall be charged to your account. To avoid paying these charges, please pay your bill before the due date.
You will need to pay 350+tax for the check bounce fees of the bank.
We have an amazing “Rewards Program” where you get paid just by referring anyone to KTPL.

You may read the details about it here.

All you need to do is, register yourself as an KTPL affiliate and give your affiliate name to your friends or relatives. So, when they book the connection online, all they have to do is, enter your affiliate name in the referral field and thats all. At the end of each month, we send the payout. You may either choose to get the payment directly to your bank account or just get it deducted from your next month invoice.